The compliance-first call center
for the US, Canada and India.

ShyftrVoice is a browser-based call center platform for teams that both make and receive calls across the United States, Canada and India. It runs on Twilio Programmable Voice: agents sign in, plug in a headset, and dial or answer from Chrome — while the platform enforces Do-Not-Call suppression, per-country calling hours, approved caller IDs and recording policies automatically.

The agent's browser connects to Twilio over WebRTC (the internet leg), and Twilio places the telephone leg to the US number from a verified US local caller ID. The customer sees a normal US number, and the agent needs only a laptop, Chrome and a headset — no VoIP hardware or desk phone.

Yes. Each Twilio number can be set to accept incoming calls. The caller hears your greeting, is placed in the organization's queue, and the system rings the longest-idle available agent — whose browser shows a screen-pop with the caller's number and their matched contact record before they answer. If the agent declines or does not pick up in time, the call is offered to the next agent. When the queue times out, everyone is busy or the office is outside its configured business hours, the caller is offered voicemail, which appears in a shared inbox with an unheard counter and one-click call back.

The United States, Canada and India. Numbers are validated against each country's format, the contact's timezone is derived from their area code (or set to IST for +91), and each destination's calling window is applied automatically: 8am–9pm in the US under the TCPA, 9am–9pm in Canada under CRTC rules, and 9am–9pm IST in India under TRAI rules. Where a campaign window is stricter than the country rule, the stricter one wins. Administrators choose which destinations are enabled per organization.

Compliance controls are enforced by the server, not by agent discipline: numbers on the Do-Not-Call list are hard-blocked at the API layer, calls outside the contact's local calling window are refused, attempt caps and cooling-off periods are applied per campaign, and consent evidence is stored with each contact. When a contact's timezone cannot be determined, the window must hold in every timezone that country spans. ShyftrVoice provides the controls; your legal counsel approves campaigns and scripts.

ShyftrVoice uses Twilio pay-as-you-go rates. A connected browser-to-US or browser-to-Canada call costs about $0.018 per minute (both legs combined), a call to India about $0.109 per minute, an inbound call about $0.0125 per minute, a local phone number about $1.15 per month, and optional recording about $0.0025 per recorded minute. A 10-agent team talking 19,800 US minutes a month spends roughly $356 on usage at indicative rates.

Recording rules vary by US state, so ShyftrVoice makes recording a per-campaign policy: off, record-with-consent, or record-always. When enabled, agents see a visible recording indicator, recordings get a retention date, and every playback is written to an audit log with the user, time and IP address.

The current release is deliberately a manual (click-to-call) dialer — the safest mode for US compliance and number reputation. Power dialing, answering machine detection and warm transfers are on the roadmap and will ship only after the compliance and reporting foundation is proven in production.